Hello Asterisk List! I have been asked to record calls from specific agents, and I am having difficulty finding if this is possible, and if so, how exactly to do it.
Some pertinent info: We are using Asterisk 1.4.31 with T1/PRI/IAX/SIP calls coming inbound. We have about 60 queues, but only a few that will need to be recorded on for this. We use AgentCallbackLogin for agent login. We have in place (but not active currently) the ability to record calls per queue, but in this case, we only want a specific set of agents that are in a given queue to be recorded. The issue seems to be that in this case the recording information is setup with a Set(MONITOR_FILENAME=$filename) statement before the calls are placed in queue, at which point there is no what to know what agent will answer the call. If anyone could offer some advise on this, I would be very grateful! I will also post to the list anything I find. Have a very nice day. -- Thanks, Lyle J. McKarns ------------------------------------------- Network Engineering Team n|m Nexus Management 4 Industrial Parkway Suite 101 Brunswick, Maine 04011 Tel (USA) : 1 207 319 1105 Tel (UK) : 0207 100 4968 Fax : 1 207 725 8552 Nexus Management, Inc.│ Registered Office: 4 Industrial Parkway, Suite 101, Brunswick, Maine. 04011│Company No. 19891257D, Registered in Maine│ A member of the Nexus Management Plc group of companies
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