Hi All;
I am facing a problem that when the call send to the queue, it is sending to
the agent while the agent already has a call!! And it keeps sending the calls
until the agent hangup the call the first call, then the calls go to the next
agent and so on. And while the agent is having the call, he can see the waited
calls at his IP Phone, until he hangup the first call and the waited call
answered, so the next calls go for the next agent (and the same scenario
repeated). WHY?!! How I can resolve this? Because when the agent answered the
call, then new call should goes to the next agent and not goes to the same
agent and appeared on his IP Phone, while other agents are idle !! Note: all
agents have the same penalty.
I tried to different combinations of settings for autofill and ringinuse
without any success.
Another thing I need to notify, that it is configured on the IP Phone only one
extension.
Below is my extensions.conf and queues.conf settings:
extensions.conf
[OrangeCMG]
include => Internal
exten =>
s,1,Set(MONITOR_FILENAME=${CHANNEL}${CALLERID(num)}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)})
exten => s,2,Queue(OrangeCMG,t,,,300)
exten => s,3,Macro(voicemail,SIP/reception)
;
queues.conf
[OrangeCMG]
musicclass = default
announce = queue-markq
strategy = fewestcalls ; I also tried leastrecent
context = ExternalAgent
penaltymemberslimit = 5 ; I also tried penaltymemberslimit = 0
autofill = yes ; I also tried autofill = no
maxlen = 0
setinterfacevar=no ; I also tried setinterfacevar=yes
monitor-format = wav
monitor-type = MixMonitor
ringinuse = no ; I also tried ringinuse = yes
Regards
Bilal
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