It sounds like the phone is not getting enough info to do a directed pickup, have you turned on NotifyCID in sip.conf? If that does'nt work try using the extended BLF stuff (described here http://www.excaliburtech.net/archives/147 and here http://www.voip-info.org/wiki/view/Asterisk+presence)
gordu On Thu, Dec 15, 2011 at 12:10 PM, Justin Sherrill < [email protected]> wrote: > This is one of those "Is anyone else doing this?/Is anyone else seeing > this?" posts. > > We have an Asterisk 1.8.4 system, with Polycom IP550 phones running > firmware 3.2.3. If someone on the 'buddy list' - the list of other > extensions to watch - is called, the phone gets a NOTIFY event and displays > a screen with the call information and a pickup softkey. > > However, if someone on that list is already on the phone and they get a > second incoming call, the NOTIFY event comes in but the phone never > displays the changed screen with the pickup button. It'll flash the light > next to that extension, but that's it. > > Is anyone using a similar setup and seeing this? It's somewhat rare, but > I have an office location where everyone there likes to pick up other > people's calls, and they haven't been using a call queue like they oughta. > > Justin Sherrill - American Rock Salt > P: 585-991-6825 F: 585-991-6925 C: 585-298-6826 > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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