I have a queue that distributes calls among 3 phones. When a phone is in use
(including on hold), queue skips that device and sends the call to the next
available one as expected. On the other hand, if a call comes in while one of
the phones is ringing, the queue doesn't seem to recognize that phone as "in
use" and sends the second call to the ringing phone. If the first call is
answered, the second call is sent to the next available phone right away.
I'm new to asterisk and wondering if this is normal; I thought the ringing
phone would be skipped "as in use" as well. Is there a setting on the asterisk
side that I can use to force the queue to skip the "ringing" phone, or should
this somehow be done on the phone itself?
Thanks,
Matt
Below is the queues.conf:
[qtemplate]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
eventmemberstatus=no
eventwhencalled=no
joinempty=strict
leavewhenempty=strict
maxlen=0
memberdelay=0
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
Sendqueue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
ringinuse=no
servicelevel=60
strategy=rrmemory
timeout=0
timeoutpriority=app
timeoutrestart=no
retry=0
weight=0
wrapuptime=0
musicclass=default
monitor-type=MixMonitor
monitor-format=wav
[q1000](qtemplate)
member=Local/1001@handle-queue,,,SIP/1001
member=Local/1002@handle-queue,,,SIP/1002
member=Local/1003@handle-queue,,,SIP/1003
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