If you have your agents static(hard coded) for Queue in queues.conf, you could add following in your queue definition, member => DAHDI/G0/XXXXXXXXXX
Replace XXXXXXXXXX with your Agent's cellphone or Landline number. And if you have your Agents added dynamically in Queue, use local channel as a Queue member and have your local channel dial the cellphone or Landline number. See the 'Using Local Channels' section on a link http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html for more information. (Courtesy:Leif Madsen, Jim Van Meggelen, and Russell Bryant) --Satish Barot On Wed, Feb 15, 2012 at 6:32 PM, Raj Mathur (राज माथुर) < [email protected]> wrote: > Hi, > > A client is looking for a way to have queue agents available over their > mobile or land-line phones. In other words, some queue members would be > local (over SIP channels) while others would only be reachable by > dialling their (mobile) phones over the PSTN. Is there some easy way to > accomplish this? > > Regards, > > -- Raj > -- > Raj Mathur || [email protected] || GPG: > http://otheronepercent.blogspot.com || http://kandalaya.org || CC68 > It is the mind that moves || http://schizoid.in || D17F > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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