On Mon, 2012-02-27 at 18:28 +0000, Noah Engelberth wrote:
> I’ve been tasked with finding and implementing a CDR/Queue analyzer to
> provide information to management about the call center’s performance.
> My Google-fu seems to be returning a lot of things that are more or
> less abandoned projects. Does anyone have any recommended solutions
> for a CentOS 6 / Asterisk 10 “vanilla” server? Not opposed to
> something commercial, provided it actually works and isn’t a disaster
> to set up.
>
>
>
If you only need the very basics then: http://www.asternic.biz/
If you need all the reports you can get:http://queuemetrics.com/
Your google-fu is very weak if you could not find Queuemetrics!
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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