On Wed, 2012-05-23 at 11:00 -0400, Alejandro Imass wrote: > On Wed, May 23, 2012 at 10:40 AM, Jeff LaCoursiere <[email protected]> wrote: > > > > Word of warning - I have had a lot of issues with Vitelity's routing. > > Lots of troubles to the Caribbean, lots of troubles with ordinary US 800 > > numbers (major corporations like Nicor, American Airlines). > > > > We had lot's of trouble with the 800 numbers as well but after help > from Vitelity's support we were able to determine that the problem was > that toll free require _exactly_ 10 digits to accept the toll free > call. >
That's not the trouble we were having - if you call these large companies and sit on hold waiting for an agent, then finally get transferred, you get a message "Cannot complete this call from your location". Oddly, it is the same message no matter what large company you are calling. It was reproducible every time, not random. Through other carriers we work with the same numbers were no problem. I finally concluded that these large companies are probably offloading their support overseas, and that they were doing some kind of PRI transfer, offloading the new leg upstream in some manner that eventually resulted in the call being rejected. Why this seems to happen exclusively through Vitelity I can't say. Support emails went unanswered. With so many other termination providers it was easier to simply switch our 800 carrier than chase this down with a support infrastructure that won't answer emails. > Regarding call to the Caribean we had a lot trouble with cell phones > in Venezuela and it seems they were using pre-paid lines that ran out > money but they eventually got around and solved it. So I think that if > you insist with their support they usually resolve the issue. > Our troubles were first with ALL calls to Jamaica. It took all day to get someone to look into it, and two days later we still couldn't complete calls there. Again, switched to a different carrier and the problem went away. Next was Trinidad. Same story. Haven't gone back to see if they were eventually resolved. I don't know who they are trying to use in the Caribbean to save cost on their routes, but I would rather work with someone that is using white routes and pay a bit more than spend all my time resolving call routing for my customers. Just wanted to point out that after experiences with dozens of termination providers, I rate Vitelity pretty low. We still use them for US termination, which seems fine and relatively low cost. Cheers, j -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
