http://www.voip-info.org/wiki/view/Asterisk+Queue+Callback
On Fri, Jun 1, 2012 at 1:45 PM, Satish Barot <[email protected]>wrote: > I believe you want your caller to request for a callback while he/she > waits in a queue and when your agents are free, you want to call him back > and place in a same position in a Queue where he/she has left the Queue. > > There exists an ugly(!) way of doing this. > > (1)Set parameter 'context' in queues.conf to some real context available > in your dialplan > (2)Set 'setqueueentryvar' and 'setqueuevar' to yes in queues.conf > (3)Set paramet 'periodic-announce' to a custom audio file name announcing > to caller somethink like ..'To get a callback press any key any'.(This > sends the caller into context set by 'context' parameter when s/he presses > any key while waiting in a queue) > (4)A variable 'QUEUEPOSITION' would give you a last position of caller in > a queue. (You can get this variable in a context set by 'context' > parameter. Store the value somewhere in Database) > (5)When you think your Agents are free, Generate a callfile OR use AMI to > call the caller who has requested a callback. > (6)Once call is answered, send him to Queue application with 'position' > parameter set to the value of 'QUEUEPOSITION' of caller from database. > > --Satish Barot > > On Thu, May 31, 2012 at 9:18 PM, equis software > <[email protected]>wrote: > >> Is there any option in Asterisk distribution of this? >> >> Thanks. >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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