Please excuse the top post, I'm on my phone. 

Before we have a better idea of what's going on, please provide the dialplan 
snippet that the call is using as well as the cli logs of the calls where you 
hear the whole prompt and where you only hear part of the prompt. 

Also, if you can clarify the infrastructure setup as well, that would be 
helpful. 

Thanks,
--Warren Selby, dCAP

On Jun 17, 2012, at 11:25 AM, Stefan at WPF <[email protected]> 
wrote:

> Hmm, I tried calling myself (the asterisk voicemail) from another SIP 
> provider, same problem. What always works reliable is using and calling the 
> voicemail of my SIP Provider (Sipgate) from my mobile phone, I reliably hear 
> the complete prompt. Doesn't this contradict the assumption that the problem 
> is on the mobile phone side?
> 
> 2012/6/17 Doug Lytle <[email protected]>
> Stefan at WPF wrote:
> Which end do you mean with "channel not answered"? The asterisk
> 
> The Asterisk side.  If the answer didn't fix the issue, then my guess is that 
> it's on the cellular provider's side (Which isn't unheard of).
> 
> 
> Doug
> 
> 
> -- 
> Ben Franklin quote:
> 
> "Those who would give up Essential Liberty to purchase a little Temporary 
> Safety, deserve neither Liberty nor Safety."
> 
> 
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