In such case, use common queue for best result. or give weight to any one queue who gets priority on calls.
On Fri, Oct 19, 2012 at 7:16 PM, Lenz Emilitri <[email protected]> wrote: > In general there is no guaarantee as which call will connect; each queue > is independent AFAIK. > l. > > > 2012/10/17 Alex Forster <[email protected]> > >> My company has been running Asterisk 1.6.2.19-1_centos5 from the official >> yum repo, and for a while now I've been receiving complaints from our call >> centers about calls not being routed in the most efficient order. >> >> I'll explain with a simplified scenario-- >> >> Let's say I have two queues: A and B. I have one agent, Alice, who is a >> member of both of these queues. While Alice is busy on a call, one person >> calls in to queue A, and then, several moments later, another person calls >> in to queue B. >> >> At this point, note that both callers waiting on hold are "position 1" in >> their respective queues. A "queue show" might look like this... >> >> > A has 1 calls (max unlimited) in 'leastrecent' strategy (0s >> holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s >> > Members: >> > 21 (Local/21@from-queue/n) (dynamic) (In use) has taken 1 calls >> (last was 533 secs ago) >> > Callers: >> > 1. SIP/Trunk-0000eb17 (wait: 1:14, prio: 0) >> > >> > B has 1 calls (max unlimited) in 'leastrecent' strategy (0s >> holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s >> > Members: >> > 21 (Local/21@from-queue/n) (dynamic) (In use) has taken 1 calls >> (last was 533 secs ago) >> > Callers: >> > 1. SIP/Trunk-0000eb1e (wait: 0:45, prio: 0) >> >> My question is: when Alice gets off the phone, which call will she get? >> My expectation is that she will get the call which has been waiting longer, >> but I'm not sure that's actually the case. >> >> Alex Forster >> > > > > -- > Loway - home of QueueMetrics - http://queuemetrics.com > Test-drive WombatDialer beta @ http://wombatdialer.com > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Bharat Lalcheta
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