Hey all,
I've built a custom application for our call center and am having one problem.
Unfortunately certain things happen whilst the agent has the customer on hold
which I'd like to work around. But I can't work out how to catch the actual
hold event so I can do something about it. From the console with verbosity on
12, all I can see is:
-- Started music on hold, class 'default', on SIP/trunk-00009546
-- Started music on hold, class 'default', on SIP/100-00009547
I'm happy to try and catch this AGI or via manager if needed, however a
dialplan based solution would be best.
Thanks all!
Andrew
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