We bypass this problem by storing business hours and holidays in a
database table. We use an ODBC call to return whether or not to play
the "day" or "night" greeting based on the database. We also store the
name of a custom greeting file to play.
The database is fairly easy to manipulate with test data.
Mitch
On 12/27/2012 01:46 PM, Ernie Dunbar wrote:
This past holiday weekend has resulted in some real groaners when it
comes to bugs in our dialplan, making obvious the need for some changes
in our procedures.
First, our hours of operation for Christmas Eve, Christmas, Boxing Day
and New Year's Eve had changed with little to no notice. Okay, fine,
whatever, I fix.
Our Christmas Eve hours (made worse by being Monday this year) dialplan
was broken by me misspelling the correct dialplan to go to. Then our
Boxing Day dialplan was broken when I copied and pasted the correct
dialplan from one similar extension number to the other, like this:
; Christmas
; exten =>
YYYY821192,n,GotoIfTime(9:30-14:00,*,25,dec?ivr-lightspeed-tech-early,s,1)
exten =>
YYYY821192,n,GotoIfTime(8:00-17:00,*,24,dec?ivr-lightspeed-day,s,1)
exten => YYYY821192,n,GotoIfTime(*,*,25,dec?ivr-lightspeed-after-hours,s,1)
exten =>
YYYY821190,n,GotoIfTime(9:00-18:00,*,26,dec?ivr-lightspeed-day,s,1)
then failed to notice the problem until it was too late. Of course, that
only applied on Boxing day and couldn't be noticed earlier, either.
I suppose the first problem where I misspelt the dialplan can be solved
by testing the dialplan in another extension and modifying the time to
"now + 2 minutes". But how can I avoid stupid errors in the extension
number, when testing by definition requires that I change the extension
number to and fro?
This appears to boil down to "always remember to test it at the time
that it becomes relevant". But if I was the kind of person who always
remembered to do things at the right time, then there would never be a
need for computers to do jobs like this in the first place.
--
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