Hi, I would like to edit reports showing how fast operator and users answer incoming calls. Users are spread over 6 locations, each with its own asterisk instance. Operator is on main site. Users have "casual" extension but operator logs as queue agent.
I've read or/and tried Star2Billing's CDR-Stats and A2Billing, Asternic Call center Stats,. I'm wondering if using a BI tool such as Jasper Reports would be preferable. Which tool would you suggest to build custom reports ? Regards
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