Hi, Let say we have a call center from which agents get calls from both "on-queues" and "off-queues" calls (ie calls passing through queues or direct calls non passing through queues). Regulation here specify prior consent before recording call.
How can I best enforce this compliance ? What would you suggest ? I have thought about the following solution: Have a cron script that, reading CDR files, checks if a call both did not enter a queue and has a recording file, if positive, remove this recording file. Cheers
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