2013/1/26 RSCL Mumbai <rscl.mum...@gmail.com> > Hello, > > I have Elastix ISO install (FreePBX 2.7.0.3) > > My current Setup is as follows: > Inbound Route > Queue > (Dynamic Agents) > > The queue distributes calls based on rrMemory. > > I have been asked to redesign the call distribution as follows: > > Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in > rrMemory format. > When Level-1 Agents are busy, distribute calls to Level-2 Agents (say 3 > dynamic agents) in rrMemory format. > When Level-2 Agents are busy, distribute calls to Level-3 Agents (say 2 > dynamic agents) in rrMemory format. > > Is it possible to setup the call distribution in the above format using > any kind of logic or algorithm ? > > I tried using Penalties function in Queues. > Created 2 penalties : 0 (level-1) and 1000 (level-2) and assigned > penalties to agents (static) > I made a few test calls, but Level-2 agents were delivered calls inspite > of Level-1 agents being available. > > Any help or pointers are appreciated. > > Thx, > Vai > > I know for sure how to do it in asterisk, but I don't know how to do it using elastix interface. Maybe you can have more luck asking to some elastix related mailing list.
Leandro
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
