On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if
he wants to leave a message. I can timeout this an then place the call
back in the queue. When I use this approach, what will the new position
be of the caller? Not back in line I hope?
On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
<[email protected] <mailto:[email protected]>> wrote:
yes,
context parameter in queue.conf is more likely option for you. It will
work during MOH too.
On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
<[email protected] <mailto:[email protected]>> wrote:
> No its again place into queue so its start with new available
position.
>
> However, mostly all users remain in same position if he come again in
> queue using below scenario.
>
> Regards,
>
> Bharat Lalcheta
>
>
>
>
>
> On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
<[email protected] <mailto:[email protected]>> wrote:
>> Ah.. thanks! That was the light I needed. When the caller is
placed back in
>> the queue, I presume the caller remain it's position in the queue?
>>
>>
>> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
<[email protected] <mailto:[email protected]>>
>> wrote:
>>>
>>> Hii,
>>>
>>> Queue(testq,H) feature works once call connected with agent
i.e. not
>>> work during MOH.
>>>
>>> Also once you disconnect call using H (*) option, it will not
useful
>>> to leave voicemail.
>>>
>>> Instead you use, queue timeout option and ask caller to leave voice
>>> mail if he wants else put back him to queue again.
>>>
>>> Hope it helps you out.
>>>
>>> Regards,
>>>
>>> Bharat Lalcheta
>>>
>>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
<[email protected] <mailto:[email protected]>>
>>> wrote:
>>> > Dear guru's
>>> >
>>> > Hopefully someone can shed some light in my issue. I have
created a
>>> > queue
>>> > with a ringall strategy and all works fine. I want a caller
to be able
>>> > to
>>> > exit the queue so they can leave a message. I've added the H
option in
>>> > queue
>>> > command so callers can press * to exit. So far all well, on
the cli
>>> > there is
>>> > a message the caller pressed * and the extensions stops
ringing. But
>>> > here's
>>> > the thing: the caller stays in the queue and after a few
seconds the
>>> > extensions starts to ring again. I want the call to leave the
queue and
>>> > continue in the dialplan.
>>> >
>>> > After extensively googling the issue, I've found everything
(also bug
>>> > related), accept my answer. What am I missing here?
>>> >
>>> > It's Asterisk 1.8 on a Debianbox.
>>> >
>>> > Thanks!
>>> > Gertjan
>>> >
>>> > --
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>>>
>>> --
>>> Bharat Lalcheta
>>>
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>>
>>
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>
>
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> Bharat Lalcheta
--
Bharat Lalcheta
Why not set context= <some context> and use periodic announcement to say
"You may press * at any time to leave us a message". You can also play
the message before entering the queue (only once and caller may forget
what key to press). This way the caller looses their position in the
queue only if they choose to leave a message.
Alex
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