Matt, At some point you need to consider how much is too much...
I run a call center with more then 125 commissioned phone sales reps and more than 60 customer service reps. We run dual servers, fiber from one provider and 6 bonded T1's from another provider. We purchase our so trunks from a wholesale company who is a major provider to resellers. Being so, their network is extremely reliable. However, late last week an upstream/downstream provider had am outage which affected some of our DIDs but not others. Your assumption that porting a number from one provider to another is correct. If I remember correctly it's an FCC mandate that a number cannot be ported within 30 days of a previous port. Greg Matt Hamilton <[email protected]> wrote: >Don, > >Inbound reliability is very important. We don't use toll-free numbers, but we >will look into that. I thought porting numbers - not sure about toll-free >though - from one provider to the other took days (not technically, but >paperwork, etc.) > >Thanks, >Matt > >From: [email protected] >To: [email protected] >Date: Tue, 30 Apr 2013 22:38:44 -0500 >Subject: Re: [asterisk-users] multiple provider for incoming > >If inbound reliability is important, you may be able to accomplish what you >want with redundant servers, multiple sip providers and toll-free numbers that >can be readily switched between the sip providers.--Don From: >[email protected] >[mailto:[email protected]] On Behalf Of Matt Hamilton >Sent: Tuesday, April 30, 2013 10:25 PM >To: Asterisk Users Mailing List - Non-Commercial Discussion >Subject: Re: [asterisk-users] multiple provider for incoming >The process will >depend on your provider, of course, but I know some have an option that if >they are unable to reach >>your box, then they can auto-forward to another DID, or to a voicemail box, >>or to a user-defined function, etc. > >Forwarding to another DID will/should work for us assuming they are going to >be able to do that during a failure on their side. During a recent outage (I >think they had some major issues at one of their switches), they were not able >to send the calls to our box which was online. > >Thanks, >Matt > >Date: Tue, 30 Apr 2013 20:38:19 -0500 >From: [email protected] >To: [email protected] >Subject: Re: [asterisk-users] multiple provider for incomingOn Tue, Apr 30, >2013 at 7:50 PM, David Wessell <[email protected]> wrote:Hi Matt, You can't >have multiple providers for inbound traffic. You can have multiple providers >for outbound traffic though. ThanksDavid David, I'm not sure where you got >this information, but it's not accurate. I've had multiple inbound and >outbound SIP providers for years going to a single box. You just get a >separate DID from each provider. Matt, > >The process will depend on your provider, of course, but I know some have an >option that if they are unable to reach your box, then they can auto-forward >to another DID, or to a voicemail box, or to a user-defined function, etc. >-- >Thanks, >--Warren Selby, dCAP >http://www.SelbyTech.com >-- _____________________________________________________________________ -- >Bandwidth and Colocation Provided by http://www.api-digital.com -- New to >Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or >update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users >-- >_____________________________________________________________________ >-- Bandwidth and Colocation Provided by http://www.api-digital.com -- >New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >-- >_____________________________________________________________________ >-- Bandwidth and Colocation Provided by http://www.api-digital.com -- >New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
