On 06/11/2013 04:44 PM, Jonas Kellens wrote:
[snip]
Ok thanks.
Any idea how I can resolve this ?
Even if there *can* be more than 1 digit, in case there is only 1 digit
it should go faster.
Would it help if they pressed for example "1" followed by the "#" key?
If not then, as Eric mentioned, redesign your dialplan. Any IVR with a
double digit amount of options needs some rethinking. IMHO the average
attention span of a person is such that at option 6 they forgot options
1 through 5. And if the option explanations last longer than 5 seconds
it gets even worse.
Regards,
Patrick
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