You should have different sets of agents logged in to different queues and you should have a monitor to move them from one queue to the other based on incoming traffic. l.
2013/6/17 Shanavaz E A <shanava...@yahoo.com> > Hi, > > I have a requirement, which I am not sure whether it can be implemented. I > had done some searches but didnt find an answer to this. Kindly let me know > if some one has an idea to implement this: > > I have two Queues - Sales & Booking > I have 12 Agents who are added to both the queues > > Suppose there are 12 calls in the Booking Queue, and 6 calls in the Sales > Queue. > > Only 8 calls in the Booking Queue should hit the Agents and the other 4 > calls should remain in hold. > 4 calls in the Sales Queue should hit the other 4 agents and the other 2 > call should be in hold. > > Means at a time a maximum of 8 Booking calls only should hit the agents > and 4 Sales Calls only should hit the agents. > > If number of logged in agents are less, proportionally the number of call > limit should be reduced. For example, if there are only 10 agents, 7 > Booking Calls should hit and 3 Sales calls should hit. The idea is that all > agents should be able to answer calls in both queues in rotation. Otherwise > its possible to add some agents to booking queue and other agents to sales > queue. But thats not what is required. > > Kindly help if there is some idea to implement this. > > Regards > Shanavaz. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
