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Il 01/07/2013 15:17, Matthew Jordan
scrisse:
[...snip...]
ok matthew, thank you. I understand, but now I'm getting a little confused: I think that "linkedid" was the "long waited field" useful to follow a call during its entire history (in fact I've made modification to my old asterisk 1.4 dialplan to have something similar in the cdr using accountcode field). Following what you say I should not only follow the linkedid but, in case of a masquerading, I've to follow the peer channel. So, shoud I've to find and follow all the likedids related to every BRIDGE_UPDATE? What if, for example, I've two ingoing call from DAHDI that get bridged at some point? Is there a "correct" way to get all the records of a call in a way that I can use to show the "history" of a call in a human readable way? What I'm doing is experimenting, studying the CEL of an inbound call-center, and due to the lack of documentation (and my lack and experience) I can't understand how to follow correctly a call and, for example, why rarely I get a BLINDTRANSFER, sometimes an ATTENDEDTRANSFER and sometimes a FORWARD (I'm sure operators only use the "TR" button on the phone). I think the most complete documentation is on wiki.asterisk.org, but it's more like "XXX is when a channel is XXXed" than an explanation, and there's no list of what apps can generate CEL events, when and why. I appreciate if you can point me to some document I've to study :) Here I paste the events counts of my two-months CEL, maybe someone can find it interesting: ANSWER 166599 APP_END 42424 APP_START 42434 ATTENDEDTRANSFER 712 BLINDTRANSFER 15 BRIDGE_END 73575 BRIDGE_START 74325 BRIDGE_UPDATE 538 CHAN_END 1124624 CHAN_START 1124711 FORWARD 72 HANGUP 1124626 LINKEDID_END 54784 Thank you, --
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