Does anyone know of a realtime voice analytic engine that works with asterisk 11+ ? We want to be able to "listen" on the conversation for key words in order to ensure compliance . The plan is to show these keywords onscreen, and remove them once the agent has covered the compliance issues.
This would necessitate that the conversation is monitored and analysed in realtime as we can't do it post-call ;) Thanks Julian -- Julian Lyndon-Smith IT Director, Dot R Limited "I don’t care if it works on your machine! We are not shipping your machine!” The kangaroo dances: http://www.youtube.com/watch?v=MAWl5iYOaUg -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
