> In the cases I'm thinking of, we aren't using queues.  It's 
> just 2-4 phones and they don't want a queue specifically, so 
> I've just done a multi-device dial to keep things simple.  I 
> think I could probably move them to a queue instead.  Unless 
> someone else has an idea.
> 

You could define a queue with permanent agents, but not use the queue in the
dial plan.
Then you can monitor the queuename_avail hint.

Untested, YMMV

Alec


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