On Sat, Sep 7, 2013 at 12:25 AM, Todd R. <[email protected]> wrote: > Trying to figure out the best way to pull an active call out of a queue by > unique id and put it on hold. I don't want to put it on hold on the agent's > phone but I want it to be pulled away from the agent's phone and into > Asterisk limbo somewhere. > > Shortly after I want to pull the same call out of limbo and redirect it > back to either the same agent or another. > > I was thinking about call parking but, I think parking is more than I need > and it potentially introduces more complications. > > I will be doing this through the manager interface on Asterisk 1.8.x. > > Any ideas, thoughts or help would be greatly appreciated. > > Thanks in advance for any help. >
Probably using following manager actions: CoreShowChannels (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels), Redirect (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect) and Bridge (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge) --Satish Barot Ahmedabad, India.
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