On Sun, 20 Oct 2013, Notify Me wrote:
From what I'm being told, its some sort of pension (financial) organization, customers are supposed to be able to manage their accounts over the phone.
That still leaves a lot unsaid. How far does 'manage their accounts' extend? I can see 'look up my balance' or 'how much money have you lost for me in the last month' but 'sell this stock and buy that stock' seems to be outside the 'liability' tolerance of the financial institutions I've dealt with.
I'd advise writing this application as an AGI to keep all the ugly details and database access out of the dialplan.
Depending on the depth of the application, I could see 1 AGI for authentication and then a separate AGI ('I do one thing at a time, I do it very well, and then I move on*') for each function.
*) Major Charles Winchester, MASH, 1977. -- Thanks in advance, ------------------------------------------------------------------------- Steve Edwards [email protected] Voice: +1-760-468-3867 PST Newline Fax: +1-760-731-3000 -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
