The Grandstream BudgeTone 101 phone has a Transfer button. This appears to be a "blind" transfer: once you've dialed the extension to which you want to transfer, the phone tries to do this and then "dumps you out".
You also get similar trouble if people press the transfer button, but forget to press 'send' at the end (certainly I find the calls are not transferred until 'send' is pressed, or maybe they just take a little while).
The big problem is that with the sometimes unreliable budgetone keyboard you tend to lose the call due to mistyped numbers. To avoid this you could create some catch-all extensions that automatically forward calls back to reception (or your voicemail system). Something like:
exten => _[0-9],1,Goto(s,1) exten => _[0-9][0-9],1,Goto(s,1)
Unfortunately this then prevents you from using # in such a way that it warns you if you type an invalid extension.
This sort of system could be further improved. You could set an extension number variable on incoming calls to record the extension which answered the call. Then when a call is transferred to an otherwise invalid extension you wait a few seconds (give them time to put the phone down) and then call the extension number given in the variable. I leave this as an exercise to the reader ;-)
Michael
-- Michael T Farnworth Maxima Systems Ltd (http://www.maximasystems.com) 16 Woodbourne Sq Douglas Isle of Man IM1 4DB
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