Hi,
I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the
user and call AgentLogin. But after that when I call AgentRequest I keep
getting Agent '1234' is busy.
If I put a delay of 5 second or more before calling AgentRequest then it
works most of the times. Here's my dialplan:
[login]
exten => s,1,Background(thank-you-for-calling)
same => n,WaitExten(.65)
same => n,Background(press-1)
same => n,WaitExten(15)
exten => 1,1,Read(USER,"agent-user")
same => n,Authenticate(${ODBC_AGENTPASSWORD(${USER})})
same => n,AgentLogin(${USER})
same => n,NoOp(${USER} AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()
[agents]
exten => _X.,1,Set(UserNumber=${EXTEN})
same => n,Wait(5) ; it works most of the time with this wait of 5s
same => n,AgentRequest(${EXTEN})
same => n,NoOp(${EXTEN} AGENT_STATUS is ${AGENT_STATUS})
same => n,Dial(Agent/${EXTEN},,g)
same => n,NoOp(Dial Status: ${DIALSTATUS})
same => n,GotoIf($["${DIALSTATUS}" != "ANSWER"]?done)
same => n(done),Hangup()
--
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