Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues.
For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the average hold time before calls get answered by a queue members. However, if I calculate the average hold time from out queue log table using the following SQL select sum(data1)/ count(*) as ave_hold_time from queue_log where time > DATE(NOW()) and queuename='<queue_name>' and event='CONNECT'; I get the vastly different figure of 92.4. So, is the queue show figure wrong due to a bug or am I making an incorrect assumption as to what it means? Thanks in advance Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: i...@pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552
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