When the call comes in, before sending it into the queue, you could consult a database of last agent who helped the user, then check availability of that agent, and send the call directly to the agent instead of putting it into the queue. You can use QueueLog to record that action so that any queue monitoring data is not unaware of it, but otherwise you would need to understand it won't show up in your queue metrics.
On Fri, Feb 13, 2015 at 8:49 AM, Marek Cervenka <cerv...@fpf.slu.cz> wrote: > hi, > > is it possible connect call to queue to specified agent? > > like > Mr. Neo called helpdesk queue, call picked by agent Smith > Mr. Neo is calling again and i want connect him with agent Smith > > -- > --------------------------------------- > Marek Cervenka > ======================================= > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- [image: Digium logo] Scott Griepentrog Digium, Inc · Software Developer 445 Jan Davis Drive NW · Huntsville, AL 35806 · US direct/fax: +1 256 428 6239 · mobile: +1 256 580 6090 Check us out at: http://digium.com · http://asterisk.org
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
