That is your issue.

You can enable a 'sip debug' and make the call again and get a trace of the SIP message asterisk is sending to the phone.
We can take a look here to see if anything looks wrong.

If you could post a trace from a phone that can call that destination it might be easier to spot the differences.

I am off work for the weekend now but someone else might be able to take a look in the next couple of days.

On 27/03/15 17:44, Salaheddine Elharit wrote:
    -- Called SIP/FD/00XX17621XXXX
-- Got SIP response 480 "No address found" back from 217.195.XX.XXX:5060

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