Hi, I have a queue configured on Asterisk (11.14.2); Currently regardless of what codec any side is using, every call handled by the queue is seen as 2 separate calls (4 channels).
Calls are incoming to the queue from a (few) SIP trunk(s), queue has the 'queue no answer' option set, autofill is OFF, strategy is 'ringall', there are only 'static' agents phones / no dynamic agents on the queue. (the queue is 'just' intended to handle the possibility of having several incoming calls ringing at the same time) I do not mind to have the calls waiting in the queue to be counted as yet another call, but, is ther a way for the call to be pushed out of the queue and 'bridged' together when an agent answers the call ? So to not be counted as 4 channels/2 calls each? Does have to do anything with the phones' 'extension's' config ? Or would that be actual 'queue's' setting ? It's harmless the way it is now, it works as intended, I'm happy with it - only that it inflates the call statistics about twofold. (about, because there are DID's that do not go through the queue, and these are only counted once) Any insight/pointers would be appreciated. (I read here and there about the queue application, I'm not of this background so not much rings a bell :) ) Hope this makes sense el es -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
