Hi,
I'd like to use queues in Asterisk and I have a few basic questions
(I'm a newbie) about Queues:
1.- What are the differences between Agents and Members (if any)?
2.- I want to implemment a small call center and I think the best way it is by
using dynamic members (agents¿?). In this case, I don't need declare the
members in agents.conf, is it? So, I'd simply declare them in sip.conf and I'd
use "add member" asterisk command. Is it Ok or I'm grong?
3.- I'd like to make an application for that members use call center. I've
thought use some language (java, python...) and work directly with AMI (using a
telnet connection) in order to send commands and receive and processing events
to/from asterisk. Is it a correct way?
Thank you very much in advance.
Mario.
--
Antonio Mario Molina Saorín
web: http://antonio-mario.com
twitter: @a_mario_molina
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