Hello group,
I’m developer myself but creating dial plans is little bit different I guess :)
I created very simple automated attendand (with a help of book), below is code.
But logic is simple:
Depending on time - I want:
If during business hours - give them menu and handle extensions
If after hours - give them message and take to voicemail.
This dial plan accomplishes just that.
What I don’t like is side behavior of this plan
When after hours - I can still press 1/2/3 and go into Sales/Support
queue or to operator, etc.
It’s probably OK to allow dialing of extensions of actual users (101, 102, etc)
But I don’t want them to dial operator (0) or 1,2,3 and such.
How do I fix it?
Thank you!
Ivan
[automated_attendant]
exten => fax,1,Goto(fax_incoming,fax,1)
exten => s,1,Verbose(1, Caller ${CALLERID(all)} has entered the auto attendant)
same => n,Answer()
same => n,Set(TIMEOUT(digit)=2) ;this sets the inter-digit timer
same => n,Wait(1) ;wait 1 sec to establish audio
same =>
n(menustart),GotoIfTime(9:00-17:00,mon-fri,*,*?daygreeting:afterhoursgreeting)
;depending if it's work time or not go to labels
same =>
n(afterhoursgreeting),Background(/etc/asterisk/automated-attendant-prompts/ditat_afterhour_greeting)
; after hours greeting
same => n,VoiceMail(99@default,u)
same => n,Hangup()
same =>
n(daygreeting),Background(/etc/asterisk/automated-attendant-prompts/ditat_main_greeting)
; day greeting
same => n,WaitExten(4) ; wait 4
sec max before give up
same => n,Goto(0,1) ; treat
as caller pressed '0'
exten => 1,1,Verbose(1, Caller ${CALLERID(all)} has entered the sales queue)
same => n,Goto(Queues,7001,1) ; Sales
Queue
exten => 2,1,Verbose(1, Caller ${CALLERID(all)} has entered the support queue)
same => n,Goto(Queues,7002,1) ;
Support Queue
exten => 3,1,Verbose(1, Caller ${CALLERID(all)} has entered the support queue
via Other extension)
same => n,Goto(Queues,7002,1) ;
Support Queue
exten => 0,1,Verbose(1, Caller ${CALLERID(all)} wants an operator)
same => n,Goto(internal,101,1)
exten => i,1,Verbose(1, Caller ${CALLERID(all)} has entered an invalid
selection)
same => n,Playback(invalid)
same => n,Goto(s,menustart)
exten => t,1,Verbose(1, Caller ${CALLERID(all)} has timed out)
same => n,Goto(0,1)
; ------ CALLING EXTENSIONS DIRECTLY -----------------
exten => _1XX,1,Verbose(1,Call to an extension starting with '1')
same => n,Goto(internal,${EXTEN},1)
--
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