Hello, Probably obvious to most of you but I’m still learning VOIP concept(and telephony inside organization in general)
I have bunch of unrelated questions on my mind :) - I picked SPA504G phones as “phone to go” for our small company. They are cheap and available. Any pros/cons you can come up with against this device? I setup direct extensions in Asterisk, they work great. But under conference settings - I have to set which SIP devices participate. It just sends calls to those devices and they come in as main extension. It’s not super-convenient. Main problem is - I want to know if user came from SALES/SUPPORT or DIRECT line. -Now I’m getting more into phone setup little more and I think I’m not doing it right. Current on a phone I setup only 1 extensions with SIP ID/Password and then I assign this extension 1 to all 4 “Line keys” I understand this is how I can switch between calls. Let’s say one call comes in - I can be on call and next call comes in - I can press “Line 2” button and pickup. Correct? So, now I got idea about Line key 3 & 4. If my main SIP ID XXX I can set 2 more id’s: XXX_SLS XXX_SPT Then I can register them under ext 3/4 on a phone and set line keys to ext 3/4 Of course, I will add XXX_SLS and XXX_SPT under appropriate queues.conf This way I will setup more extensions but users will have much better visibility of who’s calling. Is this correct/common approach? Just trying to understand what is the best way to setup phones/extensions.. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
