The dial application dials devices not extensions. The only way to "dial" an extension from the dialplan is to use chan_local.

On 09/01/2016 06:55 AM, D'Arcy J.M. Cain wrote:
So does the Dial command go directly to the registered device or does
it use the extension?  I was assuming that it was going to the
extension's voice mail if it wasn't there but that's in the extension
dialplan and I suspect that the extension is irrelevant and only the
SIP registration matters.  That would be a good thing since many
extensions also ring the user's cell phone and that would be annoying
if they were at home when someone came to the office door.


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