If there is no phone ringing (because all operators are busy and the call
is still waiting in the queue) then I cannot pickup the call with
Pickup(Queuename@PICKUPMARK):
app_directed_pickup.c:302 pickup_exec: No target channel found for
magazzino@PICKUPMARK.
Any idea?
Niccolo'
On lunedì 31 ottobre 2016 20:16:30 CET, Freddi Hansen wrote:
Hi,
I'm currently using Pickup() to pickup calls from queues, but
this is VERY annoying because often users from different queues
dialed the very same extension (for example they pressed '1' to
reach something but in different submenus). Other times they
didn't dial anything but they end up in the very same queue, so
the extension to pickup is the number they called.
So every time I want to send users to a queue I have to put a
Goto() before the Queue() app because I need to uniquely
identify the extension (for example Goto(QueueName,1)).
This is annoying. Really annoying. It also makes the dialplan
hard to read.
Since we also have PickupChan() is to would be nice to have
PickupQueue() too. That way we shouldn't care about the
extension, we should simply write PickupQueue(QueueName).
Simple and clear, the dialplan thanks.
Hi,
you could use the PICKUPMARK with the Pickup().
before you call the Queue app you set PICKUPMARK=Queuename.
When you want to pickup the call you do
Pickup(Queuename@PICKUPMARK) to only get calls in the Queue with
Queuename.
b.r.
Freddi
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