hi,
i'm trying get report about missed calls per agent. i'm using queue_log
and RINGNOANSWER event
but i found problem described here
---
https://www.thirdlane.com/forum/queue-log-problem
RINGNOANSWER only happens if the call TIMES OUT ringing the agent and it
returns to the queue. If your agent has a 30 second timeout and the
caller ABANDONS the call in 5 seconds it will log an ABANDON not a
RINGNOANSWER.
This is the only time ast_queue_log is executed with RINGNOANSWER. The
subsequent code of this function goes on to autopause the agent/member
if autopause is enabled. Not something that happens when callers hang up
when ringing the agents.
/*! \brief RNA == Ring No Answer. Common code that is executed when we
try a queue member and they don't answer. */
static void rna(int rnatime, struct queue_ent *qe, char *interface, char
*membername)
{
if (option_verbose > 2)
ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d ms\n", rnatime);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, membername,
"RINGNOANSWER", "%d", rnatime);
---
any tips howto detect missed calls where caller hangup before timeout?
tnx
Marek
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