I have a real ugly queue that has this in it's rules [mrule] penaltychange => 20,2,2 penaltychange => 40,3,3 penaltychange => 80,4,4 penaltychange => 120,5,5 penaltychange => 150,6,6 penaltychange => 180,1,1 penaltychange => 200,2,2 penaltychange => 220,3,3 penaltychange => 240,4,4 penaltychange => 260,5,5 penaltychange => 280,6,6 penaltychange => 300,1,1
[myqueue] member => SIP/100.2,1,Receptionist member => SIP/101.2,2,Kelli member => SIP/102.2,2,Traci member => SIP/103.2,3,Debi member => SIP/104.2,4,Debbie member => SIP/105.2,4,Luci member => SIP/106.2,5,Sheila member => SIP/107.2,6,Mike So every 20 seconds it jumps up to the next Penalty and every few minutes it resets the penalty back down to 1 and starts again. On Thu, May 11, 2017 at 4:17 AM, Steve Davies <[email protected]> wrote: > Hi, > > I have a scenario that I am failing to implement using the Queue app, but > which I had thought would be commonplace... > > 1) (this bit works fine) I want a queue caller to have access to the basic > set of agents initially, with an overflow to additional agents if they are > busy - This is done using penalty: > > queues.conf: > member => SIP/dev1,0,Agent1 > member => SIP/dev2,0,Agent2 > member => SIP/dev3,1,Agent3 is overflow > > 2) But, after 60 seconds, I want Agent 3 to be included whether the 1 and > 2 are busy or not. None of the queuerules options seem to achieve this > because regardless of which agents are included or not, the penalty used to > group them is also penalising them. > > Help? Is what I want possible? > > PS. I did consider hacking the meaning of QUEUE_MIN_PENALTY so that it > actually increases lower penalties to it's current value, thus putting them > on an even footing, instead of blocking out agents. > > Thanks, > Steve > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: https://community.asterisk. > org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. ---Heinlein
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