This makes sense, thank you, although this is applicable to Polycom phones only (I was hoping for a more universal solution, as current phones are not an indicator of phones we may get in the future)
Mike From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Héctor Royo Sent: May 17, 2017 08:55 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk 13 queue and DND phones Hi. I will try to give you an idea: You can remap de 'Do not disturb' key to do some actions. (Best examples I've found so far: http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-key/td-p/5705) I once tried to remap de DND on a Polycom IP 550 to something like: key.SPIP550.9.function.prim="^PauseExten$Tinvite$FDoNotDisturb$" That would place a call to extension "PauseExten" and also sets the phone on DND. The extension 'PauseExten' has the dialplan logic to Pause/Unpause the phone. And this executes everytime you press de DND key. This "works" but it is not the best solution. Hope it helps. Sorry for my bad english. 2017-05-17 13:22 GMT+01:00 Mike <mich...@virtutel.ca>: Hi, I’ve noticed that when I set a phone on DND (phone-side DND, meaning it rejects calls with a busy status, SIP 486 response code I believe) the queue keeps on trying the phone over and over again. This creates issues in terms of CDR entries – in a scenario where there is only one phone on DND, and a delay between attempts of 1 second, the queue will attempt to ring the single phone every second, creating one CDR entry per second. It also creates one event per second in the queue_log file. Is there any strategy to avoid this? I’m trying to avoid autopause=yes (because them the employee needs to take action when turned DND off - I want the simple act of turning DND off to mean the phone starts ringing again). - Can I have an autoUNpause after x seconds? - Can the queue detect that the phone is returning response code 486, and not ring it for either x second or until the next call? - Can the CDR engine/queue_log engine be told to not log more than one RINGNOANSWER status? Having one helps, as it tells us the agent was on DND at the time, but having hundreds does not help anyone. Specifically this is with Polycom phones, but I don’t think it makes a difference. Thank you for taking the time to help me, Mike -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Héctor Royo Concepción Tfno: 922 845401 Móvil: 628 568773 <mailto:em...@atcan.es> gesto...@ull.edu.es Image removed by sender. logo_asesoria 2ª Transversal Dársena Los Llanos Edif. Lanzateide 38003 S/C de Tenerife <http://www.asesoriatelematicacanarias.es/> www.asesoriatelematicacanarias.es Image removed by sender. ISO Antes de imprimir este documento o los archivos anexos, por favor, compruebe que es verdaderamente necesario. El Medio Ambiente es cuestión de todos. Este mensaje, incluida la información adjunta que pudiera contener, va dirigida exclusivamente a su/s destinatario/s y tiene carácter confidencial. Si ha recibido este mensaje por error, le rogamos que lo notifique inmediatamente al remitente (por esta misma vía o a través del teléfono 928 498 990 y proceda a su eliminación absteniéndose de utilizar, imprimir, reproducir por cualquier medio o divulgar su contenido. En cumplimiento de lo dispuesto en la Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico y en la Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal, le informamos que sus datos se encuentran incluidos en el fichero Clientes y Proveedores del que es responsable Asesoría Telemática Canarias S.L. y se utilizan con la finalidad de gestionar la relación comercial que mantiene con esta empresa. Para ejercitar los derechos de acceso, rectificación, cancelación y/u oposición, debe dirigirse por escrito, acompañando copia del documento oficial que le identifique, a Asesoría Telemática Canarias S.L. Ref. Sistemas de Gestión, Calle 2ª Transversal Dársena Los Llanos, Edificio Lanzateide Oficina 34 . Código Postal 38003 de Santa Cruz de Tenerife.
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users