Having experimented with something similar myself, I'd say you are about to create a vast amount of complexity by moving away from keypad entry.
Also, a lot of the natural language APIs don't support French - for example, Amazon Lex or https://dialogflow.com would be great for this as they understand contexts and intents... but they don't understand French. But if you pursue ASR, try this: https://cloud.google.com/speech/ Switch the console to French and see how you get on. In English, sometimes it turns it into a number, sometimes it comes out as "twenty five thousand two hundred twelve". I think you have two choices with ASR: 1: Explain to the caller that they must say one digit at a time, in which case, easy! Pick any free speech recognition you want. 2: Try and handle "natural language" ways of speaking numbers, in which case be prepared for a lot of debugging and learning! I could be wrong - if anyone knows, please let us both know, too! On 22 October 2017 at 09:46, Olivier <oza.4...@gmail.com> wrote: > Hello, > > I'm in the early stages of designing an Emergency calling service IVR > application. > > The IVR application asks simple one or two questions like "which is the > postal code of the area you are currently calling from ?" "Is the correct > ?". The expected values are a 5-digits number like > "twenty-five-thousand-two-hundreds-twelve" or "twenty-five-two-twelve" > variations or "yes or no". > > From received answers, this application would route incoming call to an > appropriate Public Safety Answering Point. > > As IVR requires working DTMF and sometimes it's not easy to type DTMF with > wireless phones, I wonder if I should or not use ASR as an alternative to > IVR. > > My requirements are: > - spoken language is France/french > - low call volume (<5 calls at peak time) > - asterisk 13 and up support > - hosted (prefered) or online > - if hosted, should be installable on Debian (prefered) or CentOS on a > dedicated VM. > > 1. What do you think of using ASR for such application ? Would you favor > IVR, ASR or implement both ? > 2. Which ASR would you recommend ? > > Best regards > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: > https://community.asterisk.org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users