maybe extension 3082 has some sort of network issue or maybe hardphone issue. test on another phone / network plug.
On Feb 9, 2018 2:48 PM, "Stefan Viljoen" <viljo...@verishare.co.za> wrote: > Hi Guys > > > > I have an issue where a call is picked up from a queue. The caller asks > the person who answered to attended transfer to extension 3082 (for > argument’s sake.) > > > > 3082 picks up the attended transfer and speaks with the outside caller > picked up initially from the queue. > > > > A few seconds after 3082 has started speaking to the outside caller > > > > - 3082’s call goes dead in their handset. > > > > - The outside caller goes back into the queue, hears queue MOH and gets > answered by another person in the office as if they are dialing in all over > again. > > > > - 3082’s phone starts ringing again after they hang up in puzzlement and > if they then pick up they speak to another person who is trying to make an > OUTGOING call in their call center. > > > > This is for a medium sized call center which (along with 17 other centers > in the same country) run the same dialplan on Asterisk 184.108.40.206 - only > happens at this location. > > > > Literally 100 000+ calls are handled across these 18 centers every day, > only about 10 or 20 at this one center (with carbon-copy dialplan and SIP > phone hardware types - Yealink T-21Ps - as at every other branch) keeps > disconnecting people picked up and transferred from the incoming queue from > the person transferred to, and then connects them and the transferree to > other phones - the caller as if he is phoning in AGAIN into the incoming > queue, the transferred-to person to someone else who is trying to dial out > once the transferred-to person has hung up after losing the incoming caller. > > > > Anybody ever encountered something similar? The same dialplan on the same > Ast version runs fine in 17 other locations, some with ten or twenty times > more traffic and none of these issues. > > > > No errors or strangeness apparent in the CLI, verbose log, DTMF log... > > > > Thanks! > > > > [image: Description: signature] > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: https://community.asterisk. > org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users