Hi All. I had a situation today where all the dynamic agents became 'available'. This is a backup system we have that our folks call in from their cell phones and wait for calls while we fix the primary system. However, when we tested today, they all appeared as 'unavailable' and no calls that were in the queue wen to them (screenshot below). Is there a setting I can change to tell Asterisk to always make the agent available, unless the queue transferred them a call? Here's a screenshot of 'queue show': http://drops.tiltx.com/qR7nLD
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