Is there a solution to dial multiple contacts for a Queue agent?
Since the pandemic started many of our customers have begun to move
agents off site. Since most of them were using softphones we did not
have any problems but now we have one case where the agents have a desk
phone in their cubicle and are using a softphone from home. For regular
calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts
for the extension, but Queues are only sending calls to a single (the
first) contact so Queue calls are going unanswered. For the moment we
will power down the office phones but is there a solution for the Queue
to ring both phones?
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Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161
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