Robert Hajime Lanning wrote:

--snipped--

Their business side (and trouble shooting) is not ready for prime time.

Issues:
o NO BILLING!
o no detailed accounting
o no way to check your account other than emailing a request.
- I may setup a cron job to request my account ballance once a week.


Jeremy says they are hard at work on enabling this by adding functionality like connect.voicepulse.com has. I hope they do soon because I must have the auto-refill so I'm forced to use voicepulse.

 o I couldn't dial 800 numbers via Nufone (IAXTel and PSTN worked)
   - I had forwarded him all pertinent information from my configs - All I
got from support was, "Everyone else can." and "I can't reproduce
     it" and "we treat 800 the same as all other US calls", even after I had
suggested that it wasn't him, it was the carrier he passes the call to.
   - I finally figured out that his carrier requires exactly 10 digits in the
     callerID, for tollfree numbers.  This requirement does not exist for any
other US number.

I am wondering when Nufone will get serious about being a business with
customers to be responsible to.


I think maybe they are working on it. Even if it sometimes takes them a bit to get back to me, I still consider their service to be far superior to a lot of companies I deal with. :-)

Darren Wiebe
[EMAIL PROTECTED]

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