I work for a business trying to move a helpdesk to its own facility. We're migrating a small (4 seat) call center in a few months, and * looks like a great way to manage our IVR and queues. I've got a handle on how * works, but know next to nothing about phone systems.

We currently get about 70 calls a day (8am-10pm). I'd like to plan for four customers calling in, as well as capacity for outgoing calls, with room to grow.

q: Will a plain phone line with an X100P handle it? multiple phone lines? multiple ISDN lines? with what hardware? or go with a T1, but that looks way too expensive for our size.

Thanks for your time,

-paul

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Paul Concepcion
Manitoba Community Connections

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