- Operator A pick up an external call - Operator A Blind Transfer the call to Internal X - If Internal X is busy the call will get back to Operator A
And at the same time I need this:
- Operator A pick up an external call - Operator A Transfer (no Blind) the call to Internal X - If Internal X is busy Operator A ears the busy tone
- Operator A pick up an external call
- Operator A Blind Transfer the call to Internal X
- If Internal X is away the call will get back to Operator A after 60 second timeout
I use CAPI and Cisco 7960 for Operators and Cisco 7912 for Internals all with SIP.
Please help me out, I really need this!
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