On Mon, 22 Mar 2004, Jeremy wrote: > I've recently stumbled upon this PBX on Linux concept. I hope to learn > and absorb as much as I can. I am very open to thoughts, ideas, > comments and suggestions, as I really dont know where to start, other > than lurking here for a while to pick up on what I can.
that's basically what I've done. And when you see a term etc that you don't recognize it, go learn about it from www.voip-info.org, www.asteriskdocs.org, or one of the other sources mentioned in the current thread "documents." > I would very much like to learn how I can create an inexpensive pbx > system for my service repair call center of 10 users. I wonder if its > going to be possible to use the users desktop as the actual phone > (soundcard, headset/mic) etc if the user is logged on to the local area > network. Am a bit unsure of the hardware required for this setup, other > than a linux server, and what kind or type of phone is to be used for > the users. and would this work for a remote user connected to our LAN > via the web? the concept you're referring to is generally known as a 'softphone' because it's software on a computer, rather than a 'hardphone' which is short for hardware phone. (?) You can find a list of softphone products, both free and commercial, on the documentation sites. You configure your softphone of choice and * (asterisk) to work together, and away you go. Remote users can be tricky, depending on your specific firewall and NAT circumstances. > Is this the right place to begin after reading the Asterisk website? yup. But be sure you've done an exhaustive search (ie google, mailing list archives, several * web sites, etc) before asking, because the less-informed questions often get ignored or get curt replies (as you may have noticed, if you've been lurking long). Greg _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users