I am new to all "voice" topic and would really appreciate some help from the list.
I am living/working in the UK and need to get a PBX installed at our office. We need to be able to take 20-30 incoming calls for 10 phones and scale without too much pain. So I guess that I should ask the telco to install us a E1 to start (please correct me if I am wrong). The E1 will be used for more than one number (ie: several 0845 - UK local call rate) numbers probably all using the same background number.
Now could Asterisk ....
- Be configured to allow the phone (ideally IP phone) to display which "real" number is being called (ideally a "name" for that number)
( sales line ringing, support line, etc.)
- Cause only phones part of a group to call if the number related to that group rings
( Never liked to take support, sales or accounting call, well really I do not like phones ;-) )
- Provide queuing with nice music/message _different_ per number when on hold.
( your service with us is down but please hold and our sales representative will be able to tell you why we are fantastic)
- Let the caller know its position in the queue (ie: "you are number # in the queue, please hold and an operator will hang on you")
- Let the person leave a message if he/she is not willing to wait that for the 150 previous call to be answered first.
What would be the requirement for such a solution hardware wise ( card to take the E1 mainly, as I guess that a "standard" PC should do the trick )
Thank you
Thomas
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