"easy" is such a subjective word. If you're a car-mechanic, it'll be incredibly difficult, if not impossible. If you're a linux-savvy C-programmer and you know the schema for your customer DB well, it should be trivial. You calling plan could... 1. Identify which extension(s) to ring 2. Run a custom app NotifyExt which sends caller-id to computers associated to certain extensions (or does a broadcast of extension/caller-id info)
On your workstations, you'd have a program running that receives those notifications, or picks them out of the stream of broadcasts, populates customer information from you DB and pops it on the screen. So, from a management standpoint, this application is trivial -- all the pieces are readily available, you just need to put them together. Risks are access to your customer DB and your network topology. Security would be costly to implement, a broad-cast solution would be fairly easy to do. FWIW, I'm finishing my (home) Asterisk installation, "Version 1.0", at the current time, and I have plans for implementing an IP based CDR (which displays current line usage in real time) as well as some CID based stuff, like standardizing incoming CID information. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Florent Guiliani Sent: Wednesday, May 26, 2004 11:13 AM To: [EMAIL PROTECTED] Subject: RE: [Asterisk-Users] CTI (Computer-Telephony Integration) with Asterisk ? Jay Milk wrote : >What do you expect out of the CTI? Screen pops with customer >information? DID based on caller-id of the customer (e.g. default >sales-rep)? All those things are possible with AGI scripts and * >applications. I'm looking for screen pops with customer information, is it possible and easy to do with asterisk? Florent, _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
