That message is created by the Voicemail application. Check your extensions.conf and see what your action is for when the call can not be connected.

For example, a correct dialplan for a SIP extension would read:

exten => _200Z,1,Dial(SIP/${EXTEN},20)
exten => _200Z,2,Voicemail(u${EXTEN})
exten => _200Z,102,Voicemail(b${EXTEN})
exten => _200Z,103,Hangup

If the SIP phone can't be contacted, Asterisk flows down to the Voicemail application and executes it with the first parameter being u - the unavailable message.

The b signals the unavailable message. If this doesn't help, post the relevant section of your extensions.conf .

Andrew

_________________________
Andrew Yager
Real World Technology Solutions
Real People, Real SolUtions (tm)
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/
_________________________
On 22/06/2004, at 2:26 PM, Simon Brown wrote:

When I dial a SIP phone which is specified in the sip.conf, but the phone is
not connected, Asterisk gives the message "The user at Extension XXX is on
the phone ...."
Shouldn't the message be the unavailable message?
Is there something wrong with my set up or is this a "bug" with Asterisk?

Simon Brown
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