Like I said, they just seem to be lazy and/or badly organized. If they can do LNP, why can't they change a "hardline" into a "softphone", break one number out onto a different ATA, etc? I basically laid it out for them, saying "If you can't move my 2nd line from this ATA to a new ATA, then I'll need to cancel that line"... I no longer have that line. Not being able to something this simple cost them over $500/year from me... I wonder how many other Vonage users will drop them because of such things.
Vonage thinks that by being first, and by having the largest ITSP advertising budget (so far) that they can pretty much dictate things to their customers.
Down the line they will be paying highly for this. I have drastically scaled back my use of their service, in part because nufone is very satisfactory and much cheaper, and in part because of their arrogance wrt their customers.
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